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Knowledge base
Pre-Ordering Nymble
Pre-Ordering Nymble
9
When will it launch and what are the timelines?
What perks/benefits does the Pre-Ordering offer?
What is included in the final purchase?
What is the guarantee that you will deliver?
What aspects of the recipe will I be able to tweak?
View all 9
Device Shipping
Device Shipping
3
How long will it take for my device to be delivered?
What should I do with the device's packaging?
The device arrived, but the spice pods did not.
Onboarding
Onboarding
3
The camera to scan the code does not work.
I am facing issues with signing up with my email ID.
I started my subscription, but the subscription status in the app did not change
Technical Queries
Camera
3
I am getting an error for a foggy camera lens.
What does the camera record?
Why do I get an error "camera lens is foggy" frequently?
Wi-Fi
3
I can't connect my device to the WiFi
Why do we need to connect our device to WiFi?
Can the device cook without WiFi?
App: Device and Companion
6
The QR code is not appearing on the device app.
I am unable to sign up with my email ID on the app.
Which app version am I using?
Can I start a cooking session from my mobile application?
How do I re-login to the Nymble app from my phone?
View all 6
Hardware
7
One of my spice pods/macros/liquid containers broke, but not during a cooking session.
One of my spice pods/macros/liquid containers broke during a live cooking session.
Where can I find the serial number of my device?
Where should I ideally place the device in my kitchen?
My spice pod holder is not locking properly when I put it in the pod.
View all 7
Live Recipes
12
Can we remove any of the containers during the cooking process?
What if we run out of oil, water, or spices during the cooking process? Can we add more manually?
One of my containers broke during a live cooking session.
The recipe says it is on the stirring and heating stage, but my stirrer is not moving.
How do I weigh my ingredients easily?
View all 12
Cleaning & Maintenance
6
How can we clean the device?
Can we clean internal components, such as fluid pipes?
How often do we need to clean the device?
How often do we need to clean the exhaust?
How can we remove the exhaust filter and clean the exhaust?
View all 6
Safety Guidelines
3
What is the power output of the device?
How should we unbox and install the device?
What are the general care instructions for the product?
Spice Packs
Spice Packs
11
Can I return my spice packs?
Can I use my own spices?
How do I check the status of my spice packs order?
How do I modify or cancel my spice pack order?
How do I order new pod holders?
View all 11
Grocery Orders
Grocery Orders
0
Subscriptions
Subscriptions
0
Payments
Payments
3
How do I manage my payment or billing methods?
How do I view my payment or billing history?
I have been wrongly charged
Referrals & Rewards
Referrals & Rewards
1
Host a party with Nymble!
Terms & Conditions
Terms & Conditions
2
Privacy Policy
Terms of Service
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