Nymble Support Portal

Pre-Ordering Nymble 9

• When will it launch and what are the timelines?
• What perks/benefits does the Pre-Ordering offer?
• What is included in the final purchase?
• What is the guarantee that you will deliver?
• What aspects of the recipe will I be able to tweak?

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Device Shipping 3

• How long will it take for my device to be delivered?
• What should I do with the device's packaging?
• The device arrived, but the spice pods did not.

Onboarding 3

• The camera to scan the code does not work.
• I am facing issues with signing up with my email ID.
• I started my subscription, but the subscription status in the app did not change

Camera 3

• I am getting an error for a foggy camera lens.
• What does the camera record?
• Why do I get an error "camera lens is foggy" frequently?

Wi-Fi 3

• I can't connect my device to the WiFi
• Why do we need to connect our device to WiFi?
• Can the device cook without WiFi?

App: Device and Companion 6

• The QR code is not appearing on the device app.
• I am unable to sign up with my email ID on the app.
• Which app version am I using?
• Can I start a cooking session from my mobile application?
• How do I re-login to the Nymble app from my phone?

View all 6

Hardware 7

• One of my spice pods/macros/liquid containers broke, but not during a cooking session.
• One of my spice pods/macros/liquid containers broke during a live cooking session.
• Where can I find the serial number of my device?
• Where should I ideally place the device in my kitchen?
• My spice pod holder is not locking properly when I put it in the pod.

View all 7

Live Recipes 12

• Can we remove any of the containers during the cooking process?
• What if we run out of oil, water, or spices during the cooking process? Can we add more manually?
• One of my containers broke during a live cooking session.
• The recipe says it is on the stirring and heating stage, but my stirrer is not moving.
• How do I weigh my ingredients easily?

View all 12

Cleaning & Maintenance 6

• How can we clean the device?
• Can we clean internal components, such as fluid pipes?
• How often do we need to clean the device?
• How often do we need to clean the exhaust?
• How can we remove the exhaust filter and clean the exhaust?

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Safety Guidelines 3

• What is the power output of the device?
• How should we unbox and install the device?
• What are the general care instructions for the product?

Spice Packs 11

• Can I return my spice packs?
• Can I use my own spices?
• How do I check the status of my spice packs order?
• How do I modify or cancel my spice pack order?
• How do I order new pod holders?

View all 11

Grocery Orders 0

Subscriptions 0

Payments 3

• How do I manage my payment or billing methods?
• How do I view my payment or billing history?
• I have been wrongly charged

Referrals & Rewards 1

• Host a party with Nymble!

Terms & Conditions 2

• Privacy Policy
• Terms of Service