Hardware

One of my spice pods/macros/liquid containers broke, but not during a cooking session.
Do not repurpose broken parts to fill in spices, ingredients, or liquids before beginning any session. Please reach out to support via in-app chat immediate...
Fri, 24 Jun, 2022 at 8:04 PM
One of my spice pods/macros/liquid containers broke during a live cooking session.
Do not consume the food you were cooking. Please stop the recipe immediately and reach out to support so that we can check the broken component.
Fri, 24 Jun, 2022 at 8:04 PM
Where can I find the serial number of my device?
You can find the device serial number on the back side of the product in the below-mentioned format. b1.n
Fri, 24 Jun, 2022 at 8:03 PM
Where should I ideally place the device in my kitchen?
Place it near ventilation like a chimney, exhaust system, or a window, and place it on a stable and sturdy heat-tolerant countertop or similar flat and suit...
Fri, 24 Jun, 2022 at 8:02 PM
My spice pod holder is not locking properly when I put it in the pod.
Ensure your spice pod notches are not broken and lock the spice pod holder by plugging in both ends of the pods. You should hear a snap-fit.
Fri, 24 Jun, 2022 at 8:02 PM
How can I order extra accessories?
If you need extra accessories, please reach out to support and we will try our best to help you.
Fri, 24 Jun, 2022 at 8:00 PM
What kinds of pans do you provide?
The customized pan provided with the device is the only recommended cookware for use. Please do not use any other cookware other than the provided pan.
Fri, 24 Jun, 2022 at 7:59 PM